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Terrible issue right now on @MAS flight to London MH 004 morning flight.

Paid in full for our tickets and  our seats have NO inflight entertainment for 14 hours. With a 4 year old.

A few others rows have the same issue. 

Apparently Captain Hafiz wont allow switching of any…
— Sarimah Ibrahim (@sarimahi) December 17, 2023

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No more MAS for me—it used to be a sentimental choice for Malaysian abroad, but post-Covid services went downhill. Now, it's Changi or BKK layovers for my Europe flights. London routes? SIA all the way. Long flights with Asian flavors, movie marathons.
— Corporate Slave✨ (@CorporateslaveR) December 17, 2023

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Experienced the same issue multiple times during my flight KUL - Doha / Doha - KUL. Been trying to avoid MAS at all cost but their codesharing arrangement with Qatar Airway makes it unavoidable cuz Im a frequent flyer with QR.

Sucks to know they still haven't improved 😩 https://t.co/B6p4dgi6Wc
— :) (@nasilemaktelur) December 17, 2023

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Lack of in-flight entertainment on MAS flight to London leaves flyers fuming | Scoop
X users are in unison with the complaint from local celebrity Sarimah Ibrahim, as they expressed similar experiences flying with Malaysia Airlines. – Scoop pic, December 17, 2023
News

Lack of in-flight entertainment on MAS flight to London leaves flyers fuming

Celebrity Sarimah Ibrahim shares experience of faulty screens on national airline’s KL-London flight

Main Author Image
Nabila Shila
Updated
1:13 PM MYT

 

KUALA LUMPUR – Passengers onboard Malaysia Airlines flight MH004 to London this morning were left dismayed after in-flight entertainment was not made available throughout the 14-hour journey.

Taking to X (formerly Twitter), local celebrity and TV host, Sarimah Ibrahim, said her morning flight to London via MH004 had technical issues with the screens not functioning. 

Despite paying the full airfare, Sarimah lamented that her seats had no in-flight entertainment, which made it difficult especially when travelling with her 4-year-old child.

She said she was not the only one who faced the issue as other passengers were left without available in-flight entertainment options, especially those with children on the flight. 

Sarimah also claimed the pilot did not allow passengers to change their seats to ones with working screens. 

“Apparently Captain Hafiz won’t allow switching of any seats even with the crew who are in their seats which have screens that work.

“No reason given. So disappointing but the crew were trying their best though,” she said in her post. 

Meanwhile, in response to her post, MAS responded by asking Sarimah to fill in a survey about the issues she encountered onboard the flight. 

The airline also stated that investigations will be conducted as soon as it receives feedback on the matter.

“We note that the incident happened at the airport, which involved our ground staff or the airport staff.

“This incident requires further investigation into the procedure of check-in as well as customer handling,” it said. 

Meanwhile, X users were in unison with Sarimah’s complaint as they expressed similar experiences flying with MAS as the national carrier failed to improve its services. 

“No more MAS for me. It used to be a sentimental choice for Malaysians abroad but post-Covid, the services went downhill. 

“Now, it’s Changi or BKK (Bangkok’s Suvarnabhumi Airport) layover for my Europe flights.

“London routes? SIA (Singapore Airlines) all the way. Long flights with Asian flavors and movie marathons,” posted user @CorporateslaveR. 

X user @nasilemaktelur also experienced the same issues on the flight from Kuala Lumpur to Doha and was disappointed that the local airline has not improved after receiving many consumer complaints. 

 – December 17, 2023

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