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CelcomDigi says CrowdStrike crash has little to zero impact on its services | Scoop
CelcomDigi says customers impacted by the global IT outage should call its support hotlines for help. – Muharram Kasim/Scoop file pic, July 20, 2024
News

CelcomDigi says CrowdStrike crash has little to zero impact on its services

Some disruption on support services like reloads, for which teams promptly deployed to set up workarounds, says telco

Bernama
Updated
4:18 PM MYT

 

KUALA LUMPUR – CelcomDigi Bhd has said there has been “no or limited impact” on customers and its operations during the global IT outage triggered by a CrowdStrike software update yesterday.

In a statement today, the mobile network operator said network services were unaffected, and that its customers were able to use their data and voice services as normal.

“Some disruption was experienced on its support services, such as reload capabilities, for which service recovery teams were immediately deployed to set up workarounds, offering customers alternatives to continue reloading during this period.

“The company will continue monitoring its network and support services to ensure customers continue to enjoy CelcomDigi services seamlessly,” it added.

It has said customers who believe they have been impacted are encouraged to call CelcomDigi’s support hotline for help (Celcom: 019-601-1111, Digi: 016-2211-800).

To keep customers duly informed, the company is posting service-related announcements on its website front page and on social media, with more information on support provided during these events on its Notices page, it said.

For more information, customers can visit www.celcomdigi.com. – July 20, 2024

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