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MYAirline unable to offer immediate assistance to stranded passengers | Scoop
MYAirline encourages affected passengers to contact the airline’s representatives via its customer service email. – Abdul Razak Latif/Scoop pic, October 12, 2023
News

MYAirline unable to offer immediate assistance to stranded passengers

Low-cost carrier ‘sincerely apologises’ for failing to provide ample notice to affected flyers

Updated
4:47 PM MYT

 

KUALA LUMPUR – MYAirline’s dire financial situation has hampered its ability to offer immediate assistance to its passengers who are stranded at various airports nationwide, following the low-cost carrier’s abrupt suspension of operations earlier today. 

In a statement today, MYAirline said that it “sincerely apologises” for failing to provide ample notice to its passengers. 

“We acknowledge the anger and frustration faced by our passengers and all affected parties. MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice. 

“Due to the deep financial constraints that we are facing at present, we are unable to offer the affected passengers at the airports any immediate service recovery options,” MYAirline said. 

It added that affected passengers are encouraged to contact its representatives via its customer service email, customerservice@myairline.my, which is only available from 7am to 12am, to initiate the refund process. 

“Our board of directors and the entire MYAirline team humbly apologises to all our passengers, the Transport Ministry, Malaysia Airports Holdings Bhd, Airports of Thailand, the Malaysian Aviation Commission, the Civil Aviation Authority of Malaysia, the Civil Aviation Authority of Thailand and all affected parties for this turn of events. 

“We thank you for your kind understanding,” it said, adding that the company is exploring all avenues to reactivate its operations and resume its business. 

“We respectfully ask for patience from all stakeholders while we evaluate all options.” 

Previously, MYAirline passengers took to social media to lambast the carrier for its sudden suspension of operations, claiming that the move is “inconvenient” as no prior warning was provided to travellers who had already purchased tickets with the airline. 

One Twitter user shared that she was already at Kuala Lumpur International Airport waiting to board her MYAirline flight to Kota Kinabalu for an urgent matter when she heard of the airline’s suspension via social media. 

Various airlines have since offered assistance to MYAirline passengers stuck at airports, including Malaysia Airlines, which is offering passengers a 55% discount on their fares for affected routes. 

Malaysia Airlines’ parent company, Malaysia Aviation Group, said it would reallocate passengers on its flights between Kuala Lumpur and Kota Kinabalu, Kuching, Langkawi and Bangkok.

The flag carrier is joined by several other airlines in its offer of aid, with AirAsia having extended to MYAirline passengers a 50% discount on base fares exclusively for certain routes. – October 12, 2023 

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