KUALA LUMPUR – Defunct low-cost carrier MYAirline has assured affected passengers and aviation agencies that the refund process is underway and again expressed its apologies over the sudden suspension of operations.
“We are currently expediting the refund process and would like to kindly request your patience as we are handling a high volume of over 12,000 emails. MYAirline is also in the process of establishing a hotline, to better assist our affected passengers,” said interim accountable executive Datuk Seri Azharuddin in a statement today.
To facilitate the refund process, passengers are to provide their booking numbers (PNR) and email them to customercare@myairline.my.
Azharuddin said all MYAirline personnel are still under full employment and no one has been placed on unpaid leave.
He added that the carrier has received multiple interests and is now evaluating partnership proposals.
“On behalf of MYAirline, we would like to express our deep regret about the recent event and how it had impacted all our passengers.”
Previously, MYAirline passengers and employees took to social media to lambast the carrier for its sudden suspension of operations, claiming that the move is “inconvenient” as no prior warning was provided to travellers who had already purchased tickets with the airline.
Various airlines have since offered assistance to MYAirline passengers stuck at airports, including Malaysia Airlines, which is offering passengers a 55% discount on their fares for affected routes.
Transport Minister Anthony Loke said the Malaysian Aviation Commission (Mavcom) had been directed to exhaust all available measures to hold MYAirline accountable for its last-minute suspension of operations, which the carrier said was due to financial constraints.
He also admonished MYAirline for its “irresponsible” conduct, saying that the ministry was only notified of this action mere hours before it occurred. – October 14, 2023