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Hi, segala kesulitan amat dikesali. Harap maklum bahawa terdapat gangguan perkhidmatan pindahan segera melalui laman web penuh Maybank2u & MAE by Maybank2u buat masa ini. Sebagai alternatif, anda masih boleh meneruskan transaksi pindahan secara Interbank GIRO. (1)
— Maybank (@MyMaybank) November 27, 2023

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Geramnya takde any statement pun keluar dari @MyMaybank 😡 No tak boleh reached lepas tu tag tak layan. Dia ingat main-main ke!? Orang urgent nak guna duit tau
— mal (@MalAhsan_) November 27, 2023

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Maybank transfer services hit by disruptions, customers told to use Interbank Giro | Scoop
In light of the current disruption, Maybank advised users to proceed with Interbank Giro transfer transactions instead, among other methods of conducting business. – Abdul Razak Latif/Scoop pic, November 27, 2023
News

Maybank transfer services hit by disruptions, customers told to use Interbank Giro

Social media users bemoan failure to conduct transactions on Maybank2u, MAE

Main Author Image
Juliana Johar
Updated
6:37 PM MYT

 

KUALA LUMPUR – Maybank’s services today experienced disruptions in the instant transfer feature on its Maybank2u website and MAE application, prompting a panic among customers. 

As an alternative, the bank advised users to proceed with Interbank Giro transfer transactions instead.

Maybank, in a posting on social media platform X (formerly Twitter), said it was actively working to identify and resolve the problem that has affected the transfer services for several hours. 

“We are in the process of addressing this issue to ensure that services can resume as usual. We appreciate your patience and cooperation. Thank you for your understanding,” it said.

Meanwhile, on social media, numerous users expressed frustration over the ongoing inability to conduct online transactions. 

@MalAhsan_ voiced discontent, saying he was “Frustrated with no statement from Maybank. Unable to reach the helpline, and the tag isn’t working. People urgently need access to their money, you know.”

Another user, @RanjitR41309641, reported a transfer issue, saying he has “Been trying to transfer from my current account since morning, finally managed to 6k transfer to my Cimb personal account..Amount deducted from Mbb didn’t reached Cimb it’s been hours now!  none of your customer care team is responding as well!”

In addition, an X user, @dhaniyahsopian, shared concerns about funds placed under the ‘fund’ function in the MAE application disappearing due to the problem. 

“Hi Maybank, please help; all my savings in MAE are gone. What is happening?” the user asked, later updating that the fund balance had returned to normal after checking a few minutes later. – November 27, 2023

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