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Passengers on stranded ETS to get full refund, says KTMB | Scoop

ETS-electric-train-service-Hiroki.loh_.st-wiki-commons — Pic for illustration purposes only. – Hiroki.loh.st Wikimedia Commons pic, April 11, 2024

Passengers on stranded ETS to get full refund, says KTMB

This after train service was disrupted for almost four hours on Tuesday

Updated 11 April, 2024

11 April, 2024

1:43 PM MYT

KUALA LUMPUR – Keretapi Tanah Melayu Bhd (KTMB) will refund the travel fare in full to passengers who were unable to continue their journey due to the disruption of the ETS between Kamunting and Bukit Merah on April 9.

KTMB in a statement today said that affected passengers could put in their claims through callcentre@ktmb.com.my.

“We deeply regret this inconvenience and passengers who did not continue their journey can get a full fare refund.

“Passengers who purchase Premium Takaful Plan can make their claims by contacting Etiqa Claim Assist at 010-368-7829 or email support@goinsure.com.my,” read the statement.

Earlier, local media reported that the railway service was disrupted for almost four hours on Tuesday.

KTMB in an earlier statement said that the ETS was disrupted due to a power-line disruption at KM79.50 between Kamunting and Bukit Merah.

According to the rail operator, the disruption at 5.30pm had caused ETS services EP9176 and EP9179 to be delayed from the original schedule by over two hours, before passengers were transferred to the relief ETS set at 9.15pm. – April 11, 2024

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