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Grab driver goes more than the extra mile to track down and return customer’s stolen laptop bag | Scoop
X user @arfdy12’s photos of the Grab e-hailing vehicle and driver who helped him trace his laptop bag taken by another customer. - X screenshot, December 18, 2024
News

Grab driver goes more than the extra mile to track down and return customer’s stolen laptop bag

X user shares experience with honest e-hailing driver, who confronted passenger who took the bag and drove from Cyberjaya to Petaling Jaya just to return it to its rightful owner

Scoop Reporters
Updated
11:24 AM MYT

 

KUALA LUMPUR —A Grab driver went beyond the call of duty when he tracked down a passenger to retrieve a laptop bag left behind in his e-hailing car by an earlier customer.

X user @arfdy12 praised the unnamed driver, adding that he tipped the man RM100 for his honesty and the extra effort put in to confront the passenger who took his belongings and to deliver them back to him.

@arfdy12 said although his laptop wasn’t in the bag, other documents inside were important to him.

He shared that he had booked a Grab ride from Publika in Kuala Lumpur to Petaling Jaya and took out his laptop during the trip to attend an online meeting.

He alighted from the vehicle at his destination with his open laptop, but forgot the bag which he left in the backseat.

He only realised he had left the laptop bag behind after his online meeting concluded.

“I opened the Grab app. Found that the chat (with the driver) was still open. (Relieved) to know that the chat remains open for 2 hours after the trip,” @arfdy12 posted, adding that he asked about his laptop bag and shared his phone number with the driver.

The driver, confirming that the laptop back was not there, replied that he would call the last passenger, whom he had dropped off in Cyberjaya.

“He said he spoke to the Cyberjaya customer. He scolded the customer for taking another person’s bag. He said the customer wanted a tip for returning the bag.

“He said ‘wait awhile’. I’m going from Shah Alam to collect your bag in Cyberjaya and I will send it to you,” said @arfdy12.

Before driving back to Petaling Jaya to deliver the laptop, the diligent driver even video-called him upon retrieving the bag, asking @arfdy12 to check if all documents were intact and whether anything else was missing.

“He was so concerned.

“I gave him a tip. So grateful there are drivers like these. Malaysians are honest and helpful,” said a relieved @arfdy12.

His post prompted another X user, @Reen_Kanaoshi, to share their experience of a kind Grab driver who returned a phone left behind after a ride.

@arfdy12’s post, shared on Dec 14, has now garnered more than 725,000 views. – December 18, 2024

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